F/05 · Rev 1.0 · ISO/IEC 17021-1:2015

Client Feedback

BCERT LTD — ISO/IEC 17021-1:2015 Clause 8.5 / 9.1.2
Your feedback helps us continually improve our certification services.

1 Client & Audit Information
2 Rating Scale and Instructions

Please rate each aspect of the audit experience using the following scale:

5 — Excellent
Exceeded expectations in all respects. No areas for improvement identified.
4 — Good
Met expectations well. Minor areas for improvement noted.
3 — Satisfactory
Met basic expectations. Some noticeable areas where improvement is required.
2 — Below Expectations
Did not fully meet expectations. Significant improvements required.
1 — Unsatisfactory
Failed to meet expectations. Serious concerns raised.
N/A — Not Applicable
Not applicable to this audit.
3 Performance Ratings
Area 1 2 3 4 5 N/A
Auditor Professionalism
Knowledge of the standard, sector experience, professional conduct, respectful behaviour, punctuality, and ability to manage the audit process effectively.
Audit Report Quality
Clarity, accuracy, and completeness of the audit report; quality of nonconformity descriptions and evidence cited; legibility and timeliness of report delivery.
Communication
Quality of pre-audit briefings, responsiveness to queries, clarity of opening and closing meeting presentations, and ease of contact with BCERT staff before and after the audit.
Process Clarity
How well the audit process, schedule, and requirements were explained; clarity of the certification pathway; understanding of next steps following the audit.
Overall Experience
Your overall impression of the audit experience and of BCERT LTD as a certification body, taking all factors into account.
4 General Comments
5 Recommendations for Improvement